Below is a sampling for some of our modules, however, please get in touch to schedule a consultation so that we may recommend a bespoke module based on your organization’s specific needs.

UPSELLING THROUGH GUEST ENGAGEMENT – Maximizing revenue is not just the role of your commercial teams; it’s the responsibility of everyone who engages with a guest and has the opportunity to upsell a product, an experience or a service. This module isn’t like any other upselling training as we focus on enhancing guest loyalty, engagement, listening skills and basically to be able to make more revenues from happier guests.

PROPERTY SALES EXCELLENCE LEVELS 1&2 (Hospitality centric) – Are designed for a full property commercial team (Sales, revenue, marketing, reservations, e-commerce & more). These modules are aimed at building the group into a very focused machine with the single aim of maximizing internal & external communication, growing their lead pipeline, enhancing conversion ratios, and overall providing the group with the skills and tools needed to position their property based on value rather than rate.

EMPOWERING SALES FOUNDATIONS (Universal Program)– This is a more focused module that is suitable for the more junior commercial professionals. The aim of this course is to Improve prospecting skills, account profiling abilities, negotiations and objection handling in a more elementary format.

ENABLING SALES MASTERY (Universal Program) - Is built with the sales leader in mind, for department and division heads. This course provides participants with the techniques to increase their and their team's sales success through a big picture approach to total account management; creating collaborative relationships with their clients; to use a consultative approach that changes their perception from regular salespeople to become sharp commercial success consultants.

SALES FOR THE NON-COMMERCIAL LEADER (Hospitality centric) – This training concept has been designed exclusively for positions in a hotel who need to develop their sales process understanding so that they can lead better and can communicate & collaborate with the commercial function within their property more effectively.

Whether you are you getting to grips with a large or new sales team, conducting annual appraisals, recruiting new personnel, needing to know how clearly your team understand the importance of listening, questioning, ethical decision making, product awareness, value positioning and systems utilization? This tool will provide you with a simple, clear, and benchmarked report assisting with these needs.

Both these assessments have been created by aQedina and is exclusive to our company. As far as we know, there is nothing even comparable to it anywhere with the same quality of reporting, ease of use and actionable findings.

Our shopping process is structured within a criteria of pre-set industry best practices and the reporting tool provides actionable results, allowing you to enhance conversion ratios and revenue capture. This is a commercially focused and result driven process.

Shops can be done verbally, in writing or even in person based on the need of your property and teams and we provide 100% money back guarantee that no salesperson will ever be able to identify that the inquiry is not a genuine one. This ensures that you capture the reality of your team’s abilities and not what they would do when they have identified the inquiry as a test.

What makes this service stand out head and shoulders above everything else out in the marketplace is what follows each shop. We never leave your teams alone and would follow up with a dedicated coaching webinar to go over the report, improve on what was done well, adjust where needed and to ensure every member of the team understands their key role in the eventual success of their hotel.